Customer contact centre club
At a time when landlords are being asked to do more for less, a high performing customer contact centre (CCC) and an effective approach to multi-channel customer service can be the services to drive customer excellence, improve customer satisfaction and reduce complaints, deliver business efficiencies and create new commercial opportunities.
Topic coverage
The club will look in depth at some key issues affecting members including:
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anticipating the customers of the future
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establishing effective performance management systems
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identifying the 'killer' KPIs to improve drive up performance
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creating and delivering commercial opportunities
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maximising technology to increase resolution at the first point of contact
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talent management and maintaining a high performing contact centre team
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understanding the customer journey for faster customer contact resolution.
Location
Meetings are held in Manchester and London
Who should join?
The club is aimed at directors and heads of customer services and/or operations, contact centre managers, performance managers, senior managers responsible for strategic planning and anyone interested in, or working to improve the customer contact experience.
More information
If you'd like more information about the club or would like to sign up, please email or call .
